Last Updated: March 20th, 2026

As used in this agreement, “Laverie,” “we,” “us,” or “our'' shall mean Laverie, Inc. As a condition of this agreement, you agree that we may, in our sole discretion, modify this Agreement at any time by providing notice. Notice may be given:

1. By notification through our website or mobile applications, by email, or

2. By posting a revision to these policies and changing the “last updated” notice above.

Your continued access or use of the Services after such notice constitutes your consent to be bound by the Agreement, as amended. Customers are encouraged to review this Agreement periodically to remain aware of updates. If you do not agree to these Terms and Conditions, please do not use our products or services.

At Laverie, we take great care to ensure that your garments are handled with the highest level of attention to detail. We value honesty, integrity, and professionalism in all our services. Laverie reserves the right to refuse service to anyone violating policies or engaging in behavior that is disruptive, abusive, or otherwise inappropriate, as determined by management.

Here are our store policies:

General Rules:

Hours of Operation:

• 7am to 7pm Monday through Friday. 8am to 7pm on Saturdays and 8am to 4pm on Sundays.

• Last Wash is 5:30pm Monday through Saturday and 2:30pm on Sundays.

• Customers must exit promptly at closing time.

• Machines automatically shut off at closing.

Customer Conduct:

• No loitering.

• No smoking.

• No alcoholic beverages.

• No drinking or eating around folding tables.

• Children must be supervised.

• No sitting in laundry carts, dirty laundry or laundry bags in laundry carts or slamming equipment doors.

• Management reserves the right to refuse service.

Surveillance and Security:

• We reserve the right to record garments and customer items at our cleaning facilities for

  security, quality assurance, and dispute resolution purposes.

Payment:

• Payment for services is due upon drop-off. No exceptions.

Refunds:

• Refunds are only issued for verified machine malfunctions. If a machine isn’t working properly, you must notify the staff promptly with machine number and payment details.

• Refunds will not be issued for customer misuse, overloaded machines, improper detergent usage or dissatisfaction with the washing process.

• LAVERIE reserves the right to deny refunds.

Miscellaneous:

• Items left in machines unattended may be removed if the equipment is needed.

• If you do not wash in the store, you cannot dry.

• Customers must notify staff if washing biofluid-contaminated items (e.g., blood, vomit, urine, feces) so that appropriate sanitation procedures can be followed.

• Footwear and area rugs cannot be washed or dried in store machines.

• Customers must pick up damp or no-dry clothes promptly. Laverie is not responsible for odors or mildew caused by unclaimed wet items.

• Laverie is not responsible for damage caused by machine malfunctions, unless proven to be due to negligence on our part.

Self Service

We take necessary precautions to ensure that your clothes are cleaned properly. However, it is the customer's responsibility to inform us of any special care instructions, manufacturer cleaning guidelines, or fabric sensitivities. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-face fabrics, vinyls, polyurethanes, etc.

Customer Responsibilities:

• Proper sorting

• Color bleeding

• Shrinkage

• Items left in pocket

Laverie is not responsible for:

• Damage caused by misuse.

• Manufacturer defects.

• Shrinkage, stretching, or color bleeding due to heat or water exposure.

• Pre-existing stains that do not come out during regular washing or pre-existing garment defects that worsen during wash and dry process.

• Stains or discoloration that become more visible after cleaning due to unseen prior damage, chemical exposure, or heat activation.

• Damage due to weakened/tender fabrics or items containing metal zippers, buckles, beads, sequins, etc.

• Wear & tear, holes, or discoloration caused by deodorant, makeup, perfume, or cologne.

• Missing trimmings, pads, beads, belts, or buttons.

• Forgotten items left hanging, lost, or unattended.

• Garment scent after washing or drying.

Prohibited Items:

• Rugs

• Shoes (of any kind)

• Flammable materials

• Oil soaked garments

• Biohazards

• Blankets/fabric materials used for animals.

Use of Machines:

• Do not overload

• Use appropriate detergent

• Only wash garments intended for machine washing

• Following Machine Instructions

Wash & Fold Service

All standard wash & fold orders are washed in cold water, high heat, and combined in one load. By leaving garments at Laverie, the customer agrees to these settings unless otherwise specified. If you require hang-dried or no-dry items, you must notify staff upon drop-off. Items not specified will be handled as standard laundry.

Missing Items:

• Customers must provide a written itemized list at drop-off, verified by staff, if they wish to file claims for missing items.

• Claims for missing items must be made within 48 hours of pickup.

• If an itemized and verified list is provided, Laverie’s liability for missing items is capped at two (2) times the wash & fold service cost, regardless of brand, condition, or replacement value. Approved claims will be reimbursed based on the International Fair Claims Guide (International Fabricare Institute) and are capped at two (2) times the cleaning cost.

Special Handling & Biofluid Fees:

• If unreported biofluids (blood, vomit, urine, feces) are discovered, upcharge fees start at $50 or more at management's discretion.

Special Item Policy:

Certain items, such as duvet covers, comforters, or heavily weighted materials, may require additional time and care to process. These are classified as specialty items and are subject to different pricing from our standard wash-and-fold service. Final classification is determined at the discretion of our staff based on the item’s size, weight, and handling needs.

If an item is identified as a specialty item but was not indicated as such by the customer, we will make every effort to contact you before processing to explain the price adjustment and confirm whether you'd like to proceed.

Repeated failure to disclose specialty items may result in further action from management, as it increases staff workload and disrupts processing efficiency. We appreciate your cooperation in helping us maintain high standards and timely service.

Garment Care Disclaimer:

Laverie takes reasonable care in handling all garments. However, we cannot guarantee against:

• Shrinkage or stretching due to manufacturer defects, delicate fabrics, or heat exposure.

• Set-in stains that do not lift during standard washing.

• Stains that become more pronounced after cleaning due to pre-existing chemical or liquid exposure.

• Discoloration or fading due to aging fabrics, heat, detergent, or prior damage.

• Fragile fabrics that deteriorate during wash/dry cycles.

Laverie is not responsible for items that are damaged due to pre-existing conditions, weak fabrics, or improper manufacturer labeling. If you are concerned about a delicate item, we recommend dry cleaning or hand-washing instead.

Pick Up Policy

• Storage fees apply after 7 days

• Items not picked up within 14 days may be donated or disposed of.

Additional Terms:

• Laverie is not responsible for lost personal items, including watches, jewelry, cuff-links, wallets, or money left in clothing.

• Garments not picked up within six (6) months may be donated to charity.

• Express 3-hour wash & fold services are charged double the total on the printed ticket.

• No cash refunds. Store credit may be issued on a case-by-case basis at management’s discretion.

Loss and Damage

At Laverie, we take pride in treating your garments with care. However, in rare instances, a garment may be misplaced, lost, or damaged. Our policies for handling such situations are outlined below.

Wash & Fold Service:

• Claims for missing or damaged items must be reported within 48 hours of pickup and must include proof of purchase and a service receipt.

• If a verified itemized list was provided at drop-off, and an item is lost due to our error, our liability is capped at two (2) times the wash & fold ticket value.

• Items will be considered lost if not found within 30 days of claim.

• Compensation will be the lower of Ten (10) times the cleaning charge, or Replacement value:

  ○ 100% for items purchased within 3 months

  ○ 50% for items 3–12 months old

  ○ 25% for items older than 12 months

General Loss & Damage Terms:

• Laverie is not responsible for damage caused by manufacturer defects, weak fabrics, or pre-existing conditions (including but not limited to laundry bags, hampers, or items made of delicate or compromised materials).

• In the event of fire, theft, or burglary, Laverie will assist customers in filing claims with our insurance provider, if applicable, but cannot assume direct liability.

• Decisions regarding lost and damaged items may be appealed within 24 hours of pick-up by submitting a request via email for further review by management.

Payments and Credits

• Funds added or deposited into any of Laverie’s laundry systems or digital platforms (including but not limited to smart cards, laundry apps, or kiosks) are considered final sales.

• No refunds will be issued for unused balances except in cases of machine malfunction or billing errors, and only at management's discretion.

• Customers are responsible for verifying the amount being deposited before completing a transaction.

• Store credit may be issued in lieu of a refund on a case-by-case basis at the sole discretion of Laverie